DELIVERY & RETURNS
Please note we only offer EXCHANGE ONLY / STORE CREDIT. The customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and must be returned with the 10 days for an exchange.
Please note there are NO refunds on personalised items unless the item is faulty we will offer an exchange.
If you have any queries regarding your item please email via firstname.lastname@example.org
Your statutory rights are not affected by our returns policy.
Canceling Your Purchase
We are unable to make any changes to an existing order once it has been placed. This includes canceling your order, and/or combining any shipments. Please note PRE ORDER items or items that state 2-3weeks delivery if you chose next day delivery your order will be sent next day delivery when it has arrived with us at the warehouse.
If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligble for a refund. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in a form of store credit.
NOTE: Orders take between 2-3 weeks for delivery due to high demand.
£5.99 Royal Mail 48 HOUR TRACKED SERVICE
£8 Next Day Delivery DPD
£18 Standard 4-7 days
£28 Express 3-4 days
DUTIES & TAXES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.